Cleaning business website with quote requests

A cleaning company's website: what it has to do

Cleaning is bought twice. A household buys a person: someone they will let into the house, often when nobody is home. A business buys a result: a site that is clean at 8am, every day, with someone to ring when it isn't. The same website serves both only if it says clearly which of the two it is talking to, service by service.

The Irish agency pages that rank for cleaning web design promise leads, rankings and fast loading. What a customer reads is plainer. Go through your own site with this list:

• Each service on its own page: regular house cleaning, end-of-tenancy, after-builders, offices, windows, carpets.
• The towns and areas you cover, in words.
• What a clean includes, room by room, and what it doesn't: ovens, inside windows, laundry.
• How a price is worked out: by the hour, by the visit, by floor area, and whether products are included.
• Who comes: your own employees or subcontractors, the same person each time or a team.
• Your insurance, and any vetting, stated exactly.
• A quote form that asks the type of property, the size, the frequency and the access.

Pricing an hour of cleaning: the floor the law sets

Hourly prices for cleaning are compared more than almost any other service price, and the lowest quotes are the ones that leave something out. The first floor is the wage. Since 1 January 2026 the national minimum wage is €14.15 an hour, and Citizens Information reminds readers that people working in other people's homes have broadly the same rights as other workers: a contract, the minimum wage, holidays and a payslip.

An hour sold has to carry more than the hour paid: employer costs, holidays, travel between two addresses, products and equipment, insurance, and the hours you spend quoting and rearranging. Work your own figure out before you publish a price. Then publish it, or a range, because a household that can't find a price asks three companies and takes the one that answered.

For a household, the price shown must be the price paid. The CCPC's guidance says prices shown to consumers must include all applicable taxes, such as VAT. For a business customer, quote excluding VAT and say so on the same line.

Citizens Information, “Minimum wage”, read on 02/10/2026 · Citizens Information, “Domestic workers' employment rights”, read on 02/10/2026 · CCPC, “Pricing and price reductions”, read on 02/10/2026

VAT: the €42,500 line

A cleaner working alone and a company with three teams don't quote on the same footing. Revenue's threshold for a business supplying services only is €42,500 of turnover a year: above it, VAT registration is obligatory; below it, you may elect to register. A sole trader under the line charges a household no VAT; a company over it does, and the same hour costs the household more.

Neither position is better in itself, but each should be visible. If you are registered, show household prices VAT included. If you are not, don't write ‘plus VAT’ out of habit. And if you are close to the line, remember that crossing it changes every price on your website on the same day.

Revenue, “What are the VAT thresholds?”, read on 02/10/2026

Quotes, regular contracts and cancellations: what the CCPC asks of you

When the customer is a household, consumer law applies to your quote and your contract. The CCPC's guidance for businesses lists what must be given before the customer agrees: your business name, address and phone number, the total price including VAT or how it will be calculated, the length of the contract and any additional charges. For a contract with no fixed length, or one that renews itself, the cancellation terms are on the list too.

Two more points matter for regular cleaning. A consumer who orders a service online or on the doorstep can cancel within a set period, and must be told so; where the service has started, they pay for what was supplied. And a consumer has the right to have an issue with a service resolved for up to six years. A written description of each visit, kept, is what lets you answer a complaint with facts.

For one-off work booked online, an end-of-tenancy clean or windows, state your cancellation terms where they are read before booking, and say whether a deposit is asked for. With Traxo, a customer can pay online when booking, in full or as a deposit, at 3% of what is paid and nothing else.

CCPC, “Selling services”, information for businesses, read on 02/10/2026

‘Garda vetted’: what the words mean

Customers ask about vetting because they are handing over a key. The answer has to be exact. Citizens Information explains that Garda vetting is required for people working or volunteering with children or vulnerable adults, and that it is only carried out for organisations registered with the National Vetting Bureau. It is a process tied to a role and an organisation, not a badge a company gives itself.

So write what is true. If you clean crèches, schools or care settings and your staff were vetted for that work, name the work. If you clean homes and offices, say how you recruit: references taken, the same cleaner each visit, a manager the customer can ring. A claim a customer can check is worth more than a logo.

Citizens Information, “Garda vetting”, read on 02/10/2026

Six questions to ask before you sign

Web agencies, software and website subscriptions all show a headline price. These questions, put to each of them, Traxo included, show the rest:

Traxo's answers: no commitment on monthly billing; the website and the domain name stop with the subscription, your Google listing stays yours, and your customer records are returned to you on request within thirty days, then deleted. You open your account online, build the website, pay, and put it online in one click; a free fifteen-minute launch call is there if you want it.

• How long is the commitment, and how do I stop?
• Who owns the domain name, and what happens to it at the end?
• Is the quote form included, and can I change its questions myself?
• Who updates my services, my areas and my prices, and how fast?
• Is the Google listing linked to the website, or kept up separately?
• What do I get back when I leave: text, photos, customer records?