Disinfection and decontamination company website

First to offer a slot gets the job

These jobs don't wait: a managing agent, a landlord or a family keeps looking until they get a date, often in the evening or at the weekend. An enquiry left unanswered is a lost job, sometimes a large one.

Your website takes the request at any hour and asks the questions before you do — what has happened, the floor area, the access, which insurer is involved — then offers an assessment or a response slot. You find it in your calendar with enough to price it, without having rung anyone back.

• Call-out requests 24/7, from your website and Google listing
• Qualifying questions asked before booking
• Rapid-response slots kept free each week

From assessment to certificate

On this work the value is as much in the paper trail as in the job: products used, areas treated, airing time, the follow-up visit. That's what the insurer and the managing agent ask for.

Every step is recorded with photos, products and times. The report is produced at the end of the job, with the certificate, and goes straight to the client and to the insurer.

Pricing fast, and getting it right

In an emergency the quote has to go out within the hour — but a rushed price on a contamination job is expensive. That's a hard balance to strike on the phone at the end of the day.

The on-site assessment is a short job that can be booked. Working from your usual line items, the quote is put together on your phone and signed online, with the deposit that releases the work.

• On-site assessment bookable at short notice
• Quote prepared and signed online
• Deposit that sets the work in the diary

Trust, in a trade chosen blind

Nobody knows a decontamination firm before they need one. The choice is made on what people find online: a complete listing, visible accreditations, reviews from other professionals.

Your website sets out your accreditations, your protocols and the areas you cover. Reviews are asked for two hours after the appointment, for example after the report is handed over, when the file is closed and the client is relieved.