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Industry 06

Automotive business website with online booking

The workshop is running. The front desk is snowed under.

The customer wants to know when you can take the car, what it will cost, and whether it will be ready tonight. Meanwhile, nobody is free to pick up the phone. Here is what Traxo takes on for you, job by job.

7 trades covered5 min readNothing to pay until it's live
In short

A Google listing that gets you found for “garage + your town”, workshop bookings with the right durations, open when there is nobody on the desk, quotes approved by the customer before the work starts, service reminders that bring the cars back, and a loyalty programme that keeps customers with your garage.

2 hrs

the time a driver gives their search before choosing a garage.

40%

of a workshop's calls go unanswered during production hours.

12 months

the point at which a customer nobody has contacted goes elsewhere for their service.

The figures
21 days

to book an NCT re-test after the first test. It must be completed within 30 days, or the full test is repeated and charged again.

NCTS, frequently asked questions, read on 02/10/2026

€2,000

the limit up to which a customer can take a dispute over a service or a repair to the small claims procedure.

CCPC, “Car servicing and repairs”, read on 02/10/2026

12

one-hour sessions in Essential Driver Training, which every learner car driver must complete. Each instructor sets their own price.

Citizens Information, “Learning to drive”, read on 02/10/2026

01

People look for a garage that can take the car this week

A driver isn't looking for the best garage: they are looking for the one that can take them soon, near home, at a price they know in advance. They look at the Google listing, the reviews, and whether there is a way to book without ringing.

Traxo sets up your website and your listing together, with a page for each service — servicing, timing belts, tyres, air conditioning — and for each town. The appointment is booked there, with the model of the vehicle and the reason for the visit.

Directories and lead marketplaces put garages on a page beside one another. A listing there puts you on a page beside every other garage in the county. Your own website and your Google listing are the two places where a driver sees only you: your services, your prices, your real hours and a way to book.

  • A page for each service and each town you cover
  • Google listing and Maps kept up to date, with your real hours
  • Workshop bookings taken online, with the registration and the model
02

One ramp, one duration, one appointment

An oil change doesn't tie up the ramp the way a timing belt does. When everyone books “the morning”, the workshop ends up with three vehicles at 8am and a free ramp at 2pm — and a customer waiting in reception for nothing.

Every service carries its duration and the bay it takes up. The calendar keeps track of the ramps, the mechanics and the cars in for the day, and offers the customer a drop-off the night before when the job needs it.

Some jobs arrive with a deadline you didn't set. A car that fails its NCT has 21 days to book the re-test and 30 to complete it, so its owner needs a slot this week or next, not in a month. A slot or two held each week for re-test repairs, shown as such on the booking page, lets you say yes to the driver who has no time to shop around.

Thursday 12 — workshop, 2 rampssynced · Google Calendar
08:00Timing belt — Clio IV · ramp 1, full day
08:30Service + filters — 308 · ramp 2, 1 hr 30
10:15Electronic diagnostics · ramp 2, 1 hr
11:30Ramps full — next availability on Friday
03

The quote accepted before anything is taken apart

The worst moment of the day is the call telling a customer it is €400 more than expected, with the car in pieces on the ramp. They feel trapped, you lose time, and the Google review lands that evening.

The additional quote goes out from the workshop, with photos of the part in question, and the customer accepts it from their phone. You have it in writing, they have understood what they are paying for, and the work starts again ten minutes later.

The rule is on your side. The CCPC tells drivers to ask for a detailed written quote before any work begins, with labour and parts broken down and VAT included, and to instruct the garage not to carry out extra work without their permission. A garage that puts all of that in writing as a matter of course is doing exactly what its customer has been told to expect.

Common mistake

Getting extra work approved over the phone with no record. It is the main cause of disputes at handover, and it's easy to remove.

“Make sure you receive a ‘quote’ (a fixed price) rather than an ‘estimate’ (a guess at the cost), as estimates can change after the work is done.”

Competition and Consumer Protection Commission · CCPC, “Car servicing and repairs”, read on 02/10/2026
04

The customer who comes back for the next service

A workshop customer comes back once or twice a year. If nobody gets in touch, they turn back into a stranger who will run another Google search the next time a warning light comes on — and nothing says they will find you.

Traxo keeps the history per vehicle: work done, mileage, parts fitted. The reminder goes out at the right moment, for the service, the NCT or the seasonal tyres. And the review request goes out two hours after the appointment, for example after the handover, when the customer is happy to be driving again.

“The service reminders bring customers back on their own. We don't rely on their memory any more.”

Illustrative example · independent garage, 2 ramps, Angers

05

A garage website: what it is actually for

Nobody chooses an independent garage for its home page. A driver chooses on three questions: can you take the car soon, what will it cost, and can you be trusted with it. A garage's website is where those three answers are written down, readable at 10pm on a phone, when the workshop is shut and nobody is on the desk.

The Google listing and the website don't do the same job. The listing puts the garage on the map, with directions, reviews and a number to ring. The website carries what a listing sums up badly: the list of services, the makes and engines you take, your prices, your lead times, photos of the workshop, and the booking itself. Each points to the other, and one without the other sends the customer back to the search results.

06

What a garage website should show

The agency pages that rank for garage web design in Ireland talk about design, mobile-friendly layouts and search rankings. What settles it for a driver is more down to earth. Check each of these on a phone screen:

  • Your services, one per line or one per page: full service, oil change, brakes, timing belt, tyres, air conditioning, diagnostics, pre-NCT check.
  • A price including VAT, or a range, for the standard jobs, and your hourly labour rate.
  • The makes, engines and vehicles you take: hybrid, electric, vans, campers.
  • Your real opening hours, closures included, the same as on your Google listing.
  • The address, a map, and what happens at drop-off: courtesy car, key drop, usual turnaround.
  • Photos of the workshop and the team, not stock pictures.
  • A way to book or to ask for a quote without ringing.
  • Who you are: the business name, address, phone number and email.
07

Quotes, estimates and prices: what your customers have been told to expect

The CCPC's advice to drivers reads like a checklist for the garage. The total cost of a service or repair must be given before the customer agrees to the work. If it can't be given, the garage must say how the price will be calculated before starting. And where no price was agreed or the customer wasn't told it, the business must charge a reasonable price.

The same page draws the line between a quote, a fixed price, and an estimate, which can change once the work is done, and tells drivers to keep the written quote in case of a dispute. Putting your standard jobs online at a fixed price, and saying plainly which jobs start with a paid diagnostic and a quote, answers the question before it is asked at the counter.

One more rule applies to every figure you publish: the CCPC's guidance for businesses says prices shown to consumers must include all applicable taxes, such as VAT, with no hidden charges. A price list on your website is read by consumers, so write it VAT included.

CCPC, “Car servicing and repairs”, read on 02/10/2026 · CCPC, “Pricing and price reductions”, read on 02/10/2026

08

NCT re-tests and driving lessons: dates and fees that are set for you

Two parts of the motor trade work to a calendar somebody else wrote. The NCTS says a car is first tested when it is four years old, then every two years, then every year from its tenth anniversary. The full test costs €60 and a re-test €40, both including VAT. A re-test must be booked within 21 days of the first test and completed within 30. For a garage, that makes the pre-NCT check and the re-test repair two services worth naming on the booking page, each with its own duration: the customer arrives with a date already fixed.

The NCTS also shows what a missed appointment is worth to it: a driver who cancels or moves a confirmed test with less than five working days' notice, or doesn't show up, pays €24. You are free to set your own rule. With Traxo, a customer can pay for the service in full or leave a deposit when booking; state your cancellation terms where they are read before paying.

For a driving school, the unit is the lesson. Essential Driver Training is made up of 12 one-hour sessions, and Citizens Information notes there is no set cost: each instructor determines their own price. Lessons, blocks of lessons and pre-test lessons can each be a bookable service with its price, taken day and night; on Pro, each instructor has their own calendar and account, up to six.

NCTS, frequently asked questions, read on 02/10/2026 · Citizens Information, “Learning to drive”, read on 02/10/2026

09

What a garage website costs in Ireland

Of the six garage web design and garage software pages we opened on 02/10/2026, two showed a price. So the figures here come from two Irish agencies that publish cost guides, read the same day. Arrow Design's cost guide gives a small brochure or starter site at €695 to €1,500 + VAT, an online booking system as an extra at €300 to €800 + VAT, and a care plan at €295 + VAT a year. Digimark's pricing guide gives a brochure site at €800 to €1,500 and a booking or appointment site at €2,000 to €4,500.

These amounts don't compare line by line. Ask each provider the same questions: are hosting and the domain name included, is online booking included or an extra, who changes the hours and the prices when they change, and what does a change cost. A brochure site with no booking leaves the call at the front desk, which is the thing you wanted to take off it.

With Traxo, Starter is €50 a month excl. VAT with no commitment, or €40 a month on yearly billing, paid in one go (€480 excl. VAT for twelve months): the website, online booking day and night, online payment, the full service or a deposit, and customer records. Online payment costs 3% of what is paid, nothing else. Pro, at €100 a month (€80 on yearly billing), adds the Google listing kept up to date, the review card, loyalty points, gift cards and up to six accounts.

Arrow Design, “Website development costs in Ireland”, read on 02/10/2026 · Digimark, “Website design cost in Ireland”, read on 02/10/2026

10

Six questions to ask before you sign

Offers look alike on their home pages. These questions, put to every provider, Traxo included, bring out what the headline price doesn't say:

Our answers: no commitment on monthly billing; the website and the domain name stop with the subscription, your Google listing stays yours, and your customer records are sent to you on request, kept for thirty days, then deleted. You open your account online, build the website, pay, and put it online in one click; a free fifteen-minute launch call is there if you want it.

  • How long is the commitment, and how do I stop?
  • Who owns the domain name, and what happens to it at the end of the contract?
  • What do I get back when I leave: the text, the photos, the customer records?
  • Is online booking included, with a duration for each service?
  • Who changes the hours, the prices and the closures, and how quickly?
  • Is the Google listing linked to the website, or is it kept up separately?
What Traxo doesn't do

Traxo isn't garage management software: no parts catalogue, no job cards, no labour-time database, no stock of used cars and no adverts pushed to car sales sites. It doesn't book NCT tests, which are booked with the NCTS, and it promises no position on Google: it lets the drivers who are looking for you book online.

Common questions

Your regulars will carry on ringing. Online booking picks up the new ones, day and night, including when the workshop is shut — volume you don't see today.

Your trade, in detail

Every trade has its own emergencies, its own timings and its own payment habits. See what that looks like in yours.

My trade isn't quite on this listWe set it up around your business, even if it isn't on the list.

The other industries

Three steps, and your website is online

You open your account, you build your website, you put it online. And if you'd like a hand, a free 15-minute launch call is on us.

1

You open your account

2 minutes
2

You build your website

10 minutes
3

You put it online

1 minute

Nothing to pay until your website is online

Let's talk about your trade, not software

We'll show you what it looks like with your own services, durations and prices. You decide afterwards.

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