A missed call is a client ringing the next name on the list. Here's what the AI receptionist does when you can't pick up — and what it never does without your say-so.
4-minute readOn 24 hours a day, 7 days a weekRules written with you
In short
It answers when you don't pick up, in a calm, natural voice: it listens, notes what the call is about, the address and how urgent it is, then sends you the essentials in four lines. If you want, it offers a slot and books the appointment — or pencils it in until you approve it.
The figures
€49
a month for Hey Jodie's Basic plan in Ireland, a flat fee with unlimited calls and no per-call charges.
an hour, Ireland's national minimum wage for an employee aged 20 or over since 1 January 2026: the floor for paying someone to answer your phone in the evenings.
At night, on Sundays, while you're on holiday or simply when you're under a sink: someone answers. Your client doesn't need to ring a competitor to be heard.
It knows your services, your prices and the area you cover, because you're the one who told it. It speaks calmly, and it never pretends to be human.
An AI answering service isn't a politer voicemail. Voicemail records a message, if the caller bothers to leave one; the receptionist asks the questions that let you decide, what the job is, where and how soon, and offers a slot. That's the difference between a missed call and a visit booked at 11 pm. The other option the Irish comparisons set beside it is a person answering for you: the right choice for calls that need judgement you can't write down, and one that is paid by the hour.
A natural voice and a calm tone
Several calls at once, nobody left on hold
It says it's an assistant right from the start
02
It steps in, it doesn't replace you
It only answers if you don't pick up: you choose after how many rings, and at which times it always answers. Your number stays your number.
And you can switch it off with one tap, for an hour or for the week. There's no need to go all the way straight away: most people start with nights and weekends.
“My clients want to talk to me.” They still will: your phone rings first, and the receptionist only answers the calls you wouldn't have got at all. A regular who reaches it one evening gets their appointment, and you can ring them back the next morning if you want to.
Common mistake
Putting it on every call from day one. It's better to start with the hours when you never pick up, listen to what it says, then widen it.
03
You get the essentials, not the recording
Who called, what about, where, and how urgent it is. Four lines on your phone as soon as the call ends — enough to decide in ten seconds whether to call back now or this evening.
The full transcript is there if you want to check a detail, and the call is added to the client's record automatically when the number is known.
Call answered at 9:47 pm1 min 12 s
UrgentMr Kelly · 07987 654321
ReasonLeak under the sink, water turned off at the stopcock
Address8 Stockport Road, Manchester
WantsA visit tomorrow morning before 9 am
Slot offered and accepted: tomorrow 08:00 — waiting for your approval
04
It can book the appointment itself
If you allow it, it checks your real availability, offers a slot of the right length and confirms the appointment.
The same rules as your online booking apply: service lengths, travel time, minimum notice, slots you've blocked out. It can't book anything where you don't want anyone.
Real example · plumber, night call-out
A call at 11 pm about a leak. It works out how urgent it is, quotes the night rate exactly as it was set, and books the visit for 7 am the next day. The plumber reads three lines when he wakes up.
05
Or just a provisional booking, if you'd rather decide
It pencils in a provisional slot, and the client knows it isn't confirmed yet. Nothing is final until you approve it, with one tap on your phone.
You can mix the two: automatic booking for a routine service, a provisional booking for a job that needs pricing before you commit.
06
You write the rules
What it can say, what it turns down, what it passes on to you: it's all agreed together at the start, and you can change it at any time. It never gives a price you haven't set.
Every call stays in the history, with what was said and what was decided. Your word remains yours — it never makes promises for you.
Prices on the Irish market come in two shapes. Some plans charge a flat monthly fee with unlimited calls; others include a set number of minutes and bill in blocks beyond it, so a stormy week costs more than a quiet one. Before you compare, count your missed calls over a fortnight and how long each one lasted. Traxo doesn't publish a price for its receptionist: it's worked out on the 15-minute launch call, from the calls you actually get and the hours you want covered.
Its rulescan be changed at any time
It answers after4 rings
Always, from7 pm to 8 am · weekends
Quotes over the phoneNever — it offers a visit
Emergency detectedIt calls you straight away
“It's critical to diagnose a job correctly from the first call and to ask customers the right questions to get the full picture.”
The AI receptionist doesn't replace a switchboard that transfers calls between ten extensions, doesn't make outgoing calls, and never gives a price or a diagnosis you haven't written for it.
Frequently asked questions
It says from the start that it's the assistant for your practice or business. That's deliberate: clients accept a clear assistant far more readily than a voice pretending to be human.
It takes a message and passes it on, or puts the call through to you if you've asked it to for that kind of request. It doesn't make up an answer.
Yes. We set up call forwarding on no answer: your phone rings first, and it only takes the call if you don't pick up. Nothing changes for your regular clients.
Only the ones you've set. For anything else, it offers a visit or a quote, and notes down what needs pricing.
Several, with nobody left on hold. That's what counts on frosty or stormy days, when everyone calls at the same time.
It depends on the call. Voicemail is free, but it only works if the caller leaves a message. A person answering for you is the right choice for calls that need judgement you can't write down, and they're paid by the hour. The AI receptionist sits in between: it takes every call at any hour, asks the questions you've written, books into your real calendar, says it's an assistant and passes on anything outside its rules.
We write it with you. You hear it on the phone before you switch it on.
