Online booking for transport and removals

A website for a driver or a removal firm: what the customer needs to read

The customers of this trade book ahead and worry about one thing: that you will be there. An airport transfer at 4:30am, a move on the last Saturday of the month, a pallet that has to be in Galway by noon. The website's job is to make the booking certain on both sides: the customer knows the price and has a confirmation, and you know the address, the time and what you are carrying.

That takes less than most agency pages suggest. Go through yours with this list:

• What you do, service by service: airport transfers, weddings, corporate accounts, house moves, single items, same-day delivery.
• The area you cover and the airports, ports and stations you serve.
• A price, a price per route, or a quote form that asks what a price depends on.
• Your vehicle: seats, luggage, wheelchair access; or van size and crew for a move.
• Your licence or registration details, where your trade has them.
• Your reviews, and a way to book that works while you are driving.

Taxi, hackney, limousine: three licences, three ways to take a booking

The National Transport Authority licenses all three as small public service vehicles, and Citizens Information sets out what separates them. A taxi can be hailed, wait at a rank, or be pre-booked; it must have a taximeter, a roof sign and a device to accept cashless payments, and it must obey the NTA's fare rules. A hackney can be pre-booked only, and arranges prices in advance: it does not have to use a taximeter and there is no maximum fare. A limousine must be pre-booked too, with the price arranged in advance.

For a website, the consequence is direct. A hackney or a limousine driver sells a price agreed before the journey, which is exactly what a booking page with fixed prices per route does; it is unlawful to charge more than the agreed price afterwards, so the price online has to be the price you mean. A taxi driver can take pre-bookings, but the fare stays bound by the meter and the national maximum: the standard-rate initial charge is €4.40, and the listed extras include €3 for pre-booking.

Tipping is part of the picture too: the rules on tips and gratuities, with the notice employers must display since 1 December 2022, cover taxi services among other sectors.

Citizens Information, “Taxis, hackneys and limousines (SPSVs)”, read on 02/10/2026 · Citizens Information, “Tips, gratuities and service charges”, read on 02/10/2026

Removals and deliveries: the quote, the deposit and the date

A house move is priced on what the customer forgets to mention: the piano, the third floor with no lift, the van that can't park outside. A quote form that asks for the number of rooms, the floors at both ends, the access and the awkward items, with photos, gets you closer to a price that holds than a phone call from a customer standing in a hallway.

The CCPC's guidance for businesses says what must be given before a consumer agrees: who you are, the total price including VAT or how it will be calculated, and, for a sale made at a distance, the deposit conditions. A consumer who buys a service online can normally cancel within 14 days, but the guidance lists exemptions for contracts to be performed on a specific date, and the transport of goods is one of them. Whether a move booked for a given Saturday falls under it is a point to take advice on; either way, write your own terms: how late the customer can cancel, and what happens to the deposit.

On deposits, the CCPC's consumer page says a business generally does not have to refund one when the customer changes their mind, unless its terms allow it. With Traxo, the customer can pay online when booking, in full or as a deposit, at 3% of what is paid and nothing else.

CCPC, “Selling services”, information for businesses, read on 02/10/2026 · CCPC, “Deposits”, read on 02/10/2026

What a website costs a driver or a removal firm in Ireland

None of the removals web design pages we opened on 02/10/2026 printed a price in euro, so the figures here are from two Irish agencies that publish cost guides, read the same day. Arrow Design's cost guide gives a small brochure site at €695 to €1,500 + VAT, with an online booking system as an extra at €300 to €800 + VAT. Digimark's pricing guide gives a brochure site at €800 to €1,500 and a booking or appointment site at €2,000 to €4,500.

Traxo's Starter plan is €50 a month excl. VAT with no commitment, or €40 a month on yearly billing, paid in one go (€480 excl. VAT for twelve months): the website, online booking day and night, online payment in full or as a deposit, and customer records. Online payment costs 3% of what is paid, nothing else: on a €90 airport transfer paid in full when booking, that is €2.70. Pro is €100 a month, or €80 on yearly billing.

Arrow Design, “Website development costs in Ireland”, read on 02/10/2026 · Digimark, “Website design cost in Ireland”, read on 02/10/2026

Five questions to ask before you sign

An app, a dispatch system and a website of your own answer different needs. Whatever you look at, these questions show what the headline price leaves out:

Traxo's answers: a flat subscription and 3% on payments taken online, no commission on bookings; customers book on your own website; no commitment on monthly billing. If you stop, the website and the domain name stop with the subscription, and your customer records are returned to you on request within thirty days, then deleted. You open your account online, build the website, pay, and put it online in one click; a free fifteen-minute launch call is there if you want it.

• Is there a commission on each job, and on which customers?
• Do customers book on my website, under my name, or inside your app?
• Whose list do the customer's details end up in, and can I contact them again?
• How long is the commitment, and how do I stop?
• If I leave, what happens to my customer records?