Direct ordering website for dark kitchens

Existing outside the app

A kitchen with no dining room is invisible: no frontage, no passing trade, no word of mouth in the street. All your volume comes from a ranking inside an app, and that can change overnight with no explanation.

A website in your own name, a Google listing with your photographs and your delivery area, is a channel where no competitor sits next to you. Customers who found you on a platform can become direct customers.

• An ordering site under your own name
• A Google and Maps listing, with no dining room
• Your real delivery area and hours on show

Slots that hold production

In a delivery-only kitchen the constraint is capacity per hour: past so many orders a quarter of an hour, everything runs late and the scores fall — across every app at once.

Collection and delivery slots are capped at what the kitchen can actually cook. Later orders move to the next band. You protect your delivery times, and with them your score and your volume.

Customers you can reach directly

On the platforms you don't know your customers. You can't thank them, tell them about a new dish, or bring them back. Every order starts from nothing, and you pay the commission again.

Direct, you see the history: how often, how much, what they like. You can announce something new, nudge a customer who hasn't ordered for a month, or reward the most loyal.

• History and frequency, customer by customer
• A nudge to customers who have gone quiet
• New dishes announced to your own base

Proof, with no room to show

With no premises, the customer has only the reviews and the photographs to go on. It matters more here than for a restaurant with a dining room: they are ordering from an address they will never see.

The review request goes out two hours after the appointment, for example after the delivery. It carries the link to your Google listing. Your dish photographs, kept current, feed both the site and the listing. That is what puts you in front of “your speciality + your town” outside the apps.